Who We Are
Jennifer (Marquardt) Whitmarsh opened Snappy Dry Cleaning with over 18 years of experience in the industry. Jennifer has worked her way from the front counter as a teenager to co-owning a cleaner, to finally… her dream of sole ownership in her own, full-service cleaners. She truly enjoys working with customers to create relationships built on trust and understanding. Throughout her tenure, she has gone through extensive training and is certified in dry cleaning. Yes, there is a school for dry cleaners! Jennifer enjoys her family, helping her community, and making others smile.
She is a co-founder of the Akron Lady Lions Club, an unwavering supporter of our Veterans, and understands that treating others with respect is not only the right thing to do… it is a way of life. She believes in surrounding herself with individuals who have talents and skills that complement her own, to create a well-rounded team that puts the customers first. She has taken her expertise to another level, and coaches other dry cleaners nationwide, specifically in customer service, with the industry-leading consulting group, “The Route Pro’s.” She specializes in training, teaching, and learning the dry-cleaning industry so Snappy’s customers receive the quality and service that they deserve. Which is how she has created a team of dedicated employees that enjoy what they do and more importantly, why they do it.
When it comes to Snappy Dry Cleaning, Whitmarsh says- “We do not just clean clothes … we create relationships.” She goes on to say “We are not in the dry cleaning business… we are in the customer service business…. we just happen to help you clean up some messes at the same time.” While she enjoys the obstacles of day-to-day, it’s more important to her to be able to nurture the team within Snappy Dry Cleaning to bring the highest level of service to Snappy’s loyal customers.
Ava M. is a First Impressions Specialist (FIS) at Snappy Dry Cleaning! She is fairly new to the dry cleaning industry, starting in August of 2023. Since working with this wonderful team, she has learned so much. Ava takes pride in the outfits she wears, and strongly believes that looking good and feeling comfortable are critical for success. Ava has loved learning about how to properly care for garments and build strong relationships with customers. She worked in food service for 5 years and has created a strong work ethic for herself. Working at Snappy has given her opportunities to connect with customers and be a part of such an incredible and supportive team.
She played 5 years of varsity soccer and track, the French horn for 10 years, and participated in every school musical growing up. In her free time Ava enjoys, singing and writing music, doing her nails, traveling, spending time with her family and her cat, Nova. She loves shopping and spending money to expand her wardrobe on a weekly basis. Ava’s closet is always organized and color coded, which makes Snappy Dry Cleaning such a perfect place for her to be.
As a little girl all Ava wanted to do when she grew up was to help people. With parents in the medical field and police force she has always been inspired to work hard and be there for others. Ava hopes to inspire future generations by attending college to become a special education teacher. In addition to Snappy, Ava currently works as a middle school aide; She will always be seen with a smile on her face and a positive attitude.
Meet Donna, a woman with a passion for both the greenery of golf courses and the depths of a good book. With a love for the strategic challenge of puzzles, she finds joy in unraveling mysteries both on and off the fairway.
Donna won 3rd place in a local golf tournament, a testament to her dedication and skill on the course. Her pursuit of perfection is not limited to golf; she also thrives in her job as a delivery driver here at Snappy Dry Cleaning. She enjoys interacting with customers daily, she relishes the opportunity to engage in conversation and brighten their day.
Despite her achievements, Donna remains focused on her ultimate goal: achieving a hole in one. Whether she’s navigating the greens or navigating the streets, Donnas determination and enthusiasm shine through in everything she does.
Tabetha B. is the General Manager at Snappy Dry Cleaning. She started her career in this industry over 6 years ago and has rapidly learned many aspects of the business. Tabetha understands that looking good means feeling good and she has dedicated her expertise to ensure all our customers feel good in the clothes they wear. She has a passion for the dry-cleaning industry, and garment care. She has been certified in Dry Cleaning and has future plans to further her education so she can continue to have the up to speed understanding of the latest fabrics and techniques so she can handle your garments with care. When asked about what she is looking forward to, Tabetha says “I hope that I can help customers have the confidence they need when going to an interview, or date night. Tabetha views life on the sunny side and has a contagious laugh. She jokes “The most memorable days usually end with the dirtiest of clothes.” When she’s not working at Snappy, she enjoys time with her son, going to concerts and taking pictures of sunsets. She strives to own her own cottage someday.
If you come into Snappy Dry Cleaning most afternoons, you’ll likely find our FIS Gabriella at the counter, ready to assist you. But I bet you didn’t know that our “Gabby” is an actual author! It’s true! Gabby is an accomplished storyteller whose creative flair shines brightly through her award-winning screenplays and published novels. Her journey in the literary world began amidst the picturesque landscapes of Northwestern Pennsylvania, where she first discovered her love for weaving compelling narratives.
Gabby’s philosophy towards life and her work is encapsulated in her own words: “Every day is one step closer to making my dreams come true, creating a life that is a sanctuary for me and for my loved ones. People believe in me, hope in me, are proud of me, and it inspires me to get up and make it happen.” This driving force is what propels her forward, as she continues to weave dreams into reality for herself and those she cherishes.
Working at Snappy, Gabby cherishes the opportunity to create meaningful connections with customers. She believes that customers are much more than just numbers; they are individuals with rich lives, families, and memories. Gabby takes pride in making a personal impact, whether it’s by inquiring about an ill family member or giving extra care to a family heirloom. In her eyes, the true value of her role lies in making a positive difference in people’s days and, ultimately, in their lives. Gabby’s commitment to fostering genuine relationships is a testament to her belief in the power of human connection – a belief that makes her an invaluable member of our team.
In her spare time, Gabby enjoys a rich tapestry of activities that keep her inspired and balanced. She enjoys spending time with her son, Cole, whether they are cycling on the local bike trails or enjoying an exciting car race on TV. She is also an avid reader and finds tranquility in crocheting and embroidery. These pursuits not only recharge her but also feed into the creative energy that she brings to her work and her life.
